All Collections
Frequently asked questions
How to report an issue during your rental
How to report an issue during your rental

Learn the different ways you can report an issue to us.

Adam Wise avatar
Written by Adam Wise
Updated over a week ago

GeerGarage makes is easy to both rent and lend outdoor gear. However, sometimes things may not go as planned during the rental. If you encounter an issue with your rental, it is essential to report it promptly to ensure a smooth resolution.

Different ways that you can report an issue during your outdoor gear rental are listed below:

  1. Rental details page: Navigate to the details page for your rental and click "Report a problem". You will then be prompted to fill out a form describing the issue you have encountered. Once you submit the form, a support agent will reach out to you shortly to address the issue.

  2. Chat with us directly: If you have any questions or concerns before or after your gear rental, you can chat with us directly by clicking on our chat widget. Our support team will be happy to assist you and answer any questions you may have.

  3. Visit our support center: Since you're already reading this article, you've clearly found the support center already. Here you can get instant answers to common questions or issues related to GeerGarage. You can search for articles and FAQs that may help resolve your issue.

  4. Visit our learning center: If you have general questions about the outdoors, our learning center can be a valuable resource. Here, you can learn about different types of outdoor gear, how to use them, and how to care for them.

To summarize, reporting an issue during your outdoor gear rental is essential to ensure a smooth and enjoyable experience. By using the options listed above, you can get the help you need to resolve any issues that may arise.

Did this answer your question?